FAQ

Good questions.

Everything you need to know about building and running your server with ServerSmith.

Getting started

Why do I create the empty server myself?

Discord no longer lets bots create servers, so you make an empty one (it takes 10 seconds) and add ServerSmith. You stay the owner, and we build everything inside it.

Will it delete my existing channels?

Only if you switch on "start fresh". Otherwise ServerSmith adds to what's already there, and the AI can design new sections that fit your existing roles.

Are there really no commands?

Really. ServerSmith never asks members or mods to type commands. Everything is managed, run and updated from the dashboard.

Does it work in my language?

Yes. ServerSmith is used worldwide. Write your prompt in any language, or pick one of 20+ languages, and every channel, role, rule and welcome message is written in it.

Can I start from a template?

Yes. Pick one of 12 templates and build it as-is, or let the AI tailor it with the exact roles, channels and language you want. See the templates.

Plans & billing

How does the free trial work?

Sign in with Discord and you get 2 server generations with every premium feature unlocked, on 1 server. The trial ends once your second design is built (or 48 hours after you generate it). Then choose Spark, Forge, Empire or Business to keep building and managing. No card is needed to start.

What currency am I charged in?

Prices are set in New Zealand dollars and work with cards from anywhere in the world; your bank shows the amount in your own currency. Invoices and receipts are in NZD.

Can I cancel any time?

Yes. Cancel from the Billing page and you keep access until the end of the period you've paid for. Your Discord server stays exactly as it is.

Can I change plans?

Yes. Upgrade or downgrade any time from Billing in your dashboard. Upgrades start straight away; downgrades take effect at your next renewal.

Bot & security

What permissions does the bot need?

Administrator, so it can create roles above others and set private channel permissions. It only acts when you press a button in your dashboard.

Can I use my own bot?

Yes. Rename the bot and give it your logo, banner and bio in each server on Empire and Business. Business removes ServerSmith branding everywhere.

How do tickets and panel buttons work?

Members click buttons on your welcome, rules and ticket panels right in Discord. No commands needed. You manage everything else from the dashboard.

Support

How do I contact support?

Email info@serverssmith.com with your Discord username and what you need help with. We usually reply within one business day (New Zealand time).

What is priority support?

Business plan customers jump the queue: email from the Discord account on your Business plan, or use the Priority support link in your dashboard, and your request is answered first.

Subscriptions

When are Subscriptions launching?

Soon. Join the waitlist from your dashboard and we’ll email you when it opens. Business plans get early access.

Still have a question?

Email us at info@serverssmith.com, or sign in and try it free.

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